Introduction – High Stress Situations There is no way to completely avoid conflict in life, particularly in the restaurant industry. Restaurant life is fast-paced and high-stakes. Although routine and in some instances mundane, meal service can escalate quickly to a high degree of intensity. Just picture a guest...
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Introduction – Food delivery Third party food delivery services such as DoorDash, GrubHub, and UberEats are resurfacing the restaurant industry. According to research presented by Technomic, sales through third party food delivery services amounted to $5 billion for the first two quarters of 2018. Most restaurants realize that...
Introduction – Do as the French do Your restaurant doesn’t have to feature French cuisine to adopt a few French habits. In terms of form and substance, there are variations in the French style as compared to American fare which adds to the overall experience and enjoyment. Adopt a...
Introduction – Feed Your Waitstaff Customers go into a restaurant expecting that their waiter or bartender will be familiar with the menu. They want to be able to ask “is the curry spicy?” or “are your fish and chips any good?” and receive a knowledgeable response. Too often,...
Introduction – Rewards Programs The secret to promoting a successful rewards program is balancing value for both the client and your restaurant. Over-extension on your part or underselling your guests will lead your program to fall flat. There are a few areas of focus to note when determining...
Introduction – Stop Food Waste Given the opportunity, how would you like to engage your restaurant in something worthwhile while also increasing profitability. Today, restaurants around the country did just that by participating in “Stop Food Waste Day”. By incorporating sustainable practices into the running of your restaurant,...
Introduction – Stay strong when things get tough Everyone experiences dry periods. Times when you and your staff aren’t clicking or when business plateaus. The way you respond to these phases determines whether or not you make it through or deteriorate. The following are five practices to implement...
Introduction – Easter Brunch Holiday meals were traditionally a home-cooked affair. In recent years, however, the percentage of people who choose to eat their holiday meals at local restaurants is quickly climbing. One of the most popular trends is Easter brunch. People of all walks of life appreciate...
Introduction – Exclusivity People have a natural desire to be distinguished, noticed, special. This realty comes into play even when making decisions about where to dine. Creating an ambiance of exclusivity can generate strong attraction for your restaurant. No matter the class of food purveyor, from fast food...
Introduction – Crisis mode Despite your best efforts, you will encounter disgruntled guests and employees from time to time. Mistakes and unforeseen circumstances are a part of life. The best approach to handling these situations is adopting preventative measures. These practices can also be extended to mitigate tensions...
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