Introduction – Crisis mode Despite your best efforts, you will encounter disgruntled guests and employees from time to time. Mistakes and unforeseen circumstances are a part of life. The best approach to handling these situations is adopting preventative measures. These practices can also be extended to mitigate tensions...
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Teamwork Makes the Dream Work The competitive nature of business can create a hostile, cut-throat environment; the “every man for himself” attitude. However, there are perks associated with “looking out for the other guy”. You don’t have to operate from a position of morality to recognize that it is...
Introduction – Inspired Managers Lead Better Many restaurateurs assume that slightly higher pay fairly compensates their management staff for their added responsibilities. This is shortsighted. Managers comprise a small portion of your restaurant staff; thus, it is easy to overlook them and their particular needs. Yet, as important as...
Introduction – Important Management Lessons from a Trip to Disney The news is mostly riddled with disheartening stories of disaster and hardship. It’s rare to find uplifting stories such as the following: Restaurant owner treats 20 employees and their families to ‘priceless’ Disney World trip. This story is...
Introduction -Communication is Key Communication is the cornerstone of every good relationship. This is true even of relationships of utility, such as between restaurateur and client, and the relationship between coworkers. The trouble is, certain personality types do not interact well. In these situations, extra effort and a...
Introduction – Liven-Up the Dry Periods Every restaurant has blocks of time in their week when business is slow. In order to keep up with the competition, it’s necessary to be creative in your methods of attracting clientele. But before you invest time and effort into arranging a...
Introduction – Play It Safe The most expensive liabilities are the ones you don’t anticipate. Onsite injuries or emergencies can be a huge drain on your restaurant’s finances and reputation. In order to avoid excessive costs, a thorough assessment and action plan needs to be made to fit...
Introduction – How to Cater to the Health Conscious Restaurants cannot afford to neglect the growing populations of restaurant-goers who require dietary accommodations. Not only are meals which comply with dietary restrictions in hot demand; they can also be offered at a higher price-point. Catering to dietary restrictions will...
Client loyalty Trust is the foundation of loyalty. Both are vital ingredients in the restaurant business. Giants of the industry have crumbled in the face of e-coli outbreaks or viral videos revealing malpractice, which fostered a lack of trust. These scandals often times cause irrevocable damage. Preventative measures are...
Keep Your Numbers Strong When Times are Tight The holidays have come to a solid close, but many people are still recovering financially from the season of good cheer. This is a particularly competitive period for restaurants. Eating out is one of the first things to go for the...
By mary