Introduction – First-Time Customers Have you ever seen a restaurant that caught your eye, captivated your attention, and caused you to immediately say to yourself, “I need to try that place!” Well, there may be more of a method to producing that reaction. Smart marketing and aesthetic decisions by...
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Introduction – Make Your Restaurant Date-Friendly In the age of broke millennials and the online dating scene, the dinner date has taken a backseat to shorter dates of simply grabbing coffee or a drink. Not to worry though! Some analysts say the dinner date may make a comeback. In an...
Introduction – How to show customers your best side Let’s face it. Everyone has bad days, including owners, managers and staff members. Whether it’s your bartender spilling every other drink or a waiter or waitress who is 45 minutes late during the lunch rush hour, no one is perfect....
Introduction – The Online Dating Scene Dining out has always been a staple feature of the dating scene; however, with the explosive popularity of dating apps and websites, restaurants are now also the stage for potential meet-cutes. There is a lot of pressure and anxiety associated with meeting someone...
Introduction – Diffuse Difficult Situations Despite your best efforts, there will be moments when you and your staff encounter guests who are disgruntled and dissatisfied. The way you deal with these types of situations will affect not only how you bounce back from that particular situation but it...
Introduction – 3 Ways to Appeal to Tourists Summer is here and that means people around the world are on the move exploring unfamiliar territory. Your restaurant is facing a prime opportunity to draw in new clientele. In addition to winning these transitory patrons, there is the potential...
Introduction – Father’s day Father’s Day is around the corner. Most people don’t have the time to make it special by creating elaborate home-cooked meals, which means they will be looking for a restaurant where they can demonstrate their appreciation for their fathers. Rather than putting up some...
Introduction – Do Your Customers Feel Appreciated? The hungry consumer is faced with a myriad of options when choosing where to dine. What makes your restaurant stand out? Do you have the world’s “best” apple pie or filet mignon? Chances are others have similar claims. People will forget...
Introduction – High Stress Situations There is no way to completely avoid conflict in life, particularly in the restaurant industry. Restaurant life is fast-paced and high-stakes. Although routine and in some instances mundane, meal service can escalate quickly to a high degree of intensity. Just picture a guest...
Introduction – Stay strong when things get tough Everyone experiences dry periods. Times when you and your staff aren’t clicking or when business plateaus. The way you respond to these phases determines whether or not you make it through or deteriorate. The following are five practices to implement...
By mary