We live in an age of unprecedented access to knowledge and resources. The amount of information available at our fingertips is overwhelming. Rather than watching the nth video of laughing babies, why not use that time to learn something about management? YouTube can be a time-sucking black hole,...
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Three Rapport-Building Techniques Every Successful Manager Needs to Practice. Management is not a cake walk. Although there are perks to being a manager, there are also hefty responsibilities which accompany the role. Life gets complicated when managers don’t have the skills necessary to effectively interact with their employers, subordinates,...
Eat to Really Live Eating is an inescapable part of living. Although it is a basic necessity, it has the power to be extraordinary. As with most things, it can be abused; however, when approached properly, a shared meal has the power to heal, nourish, and unite people. The...
Common Things Most People Don’t Want to Know About Waitstaff Part of running a good restaurant is creating an ambiance that heightens one of the most commonplace affairs: eating. Eating at a restaurant is about enjoyment without the restraints of food preparation and cleanup. Successful restaurants are inviting and...
Problem Customers It is an uncomfortable fact, but there are people who delight in being dissatisfied; or rather, they delight in complaining. How should you interact with guests who cannot be pleased? Here are three tips that work to prevent negative patrons from creating compromising situations. Make the...
Despite your best efforts to weed out bad characters during the hiring process, you can end up with an employee who presents themselves as a bad seed down the road. What do you do in a situation where your employee is creating trouble? In this type of situation, it...
There should not be a fundamental difference between inviting people for a meal at your home versus a meal at your restaurant. In both situations, you should take personal pride in the quality of the meal and ambiance, out of respect for your guest as well as yourself. Here...
Respect cannot be imposed; it must be earned. Many restaurant managers do not grasp the basics of management. They flout their presumed privileges and pounce on opportunities to exercise their authority. These actions are self-serving and undermine the environmental integrity of a restaurant. Managers should embody the virtues which...
Restaurant Cleanliness – Why Your Restaurant Bathroom Is a Top Priority It should not come as a shock that excellent food quality and service should be the top two priorities in the mind of every restaurateur. What may come as a surprise is priority number three: bathrooms. At least...
Restaurant Opening: StartUp Costs The numerous cost-variables at play when opening a new restaurant can be daunting. The first step in effectively budgeting for a successful launch is identifying the “essential costs” vs the “non-essential” costs. Those words might seem general and ambiguous, but take the time to write...
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