Despite your best efforts to weed out bad characters during the hiring process, you can end up with an employee who presents themselves as a bad seed down the road. What do you do in a situation where your employee is creating trouble? In this type of situation, it is vital to be proactive rather than reactive. A proactive proprietor can identifies an issue early acts effectively, preventing damaging situations.
The first step towards mitigating issues with your staff is personal investment. Your employees are under your care as much as they are under your employ. Taking the few key moments necessary to have a personal familiarity with your employees, making notes on their personality type and situation, are fundamental assets for smooth workflow. Knowing each employee on a personal level will enable you to make accurate assessments of employee behavior. People have bad days, personal matters can seep into work performance. Timely thoughtfulness and solicitude from management can transform a struggling employee into a champion employee. Small acts of kindness shown in moments of vulnerability are powerful. Don’t miss such a prime opportunity to strengthen employee loyalty and dedication.
There are employees, however, whose poor performance is traced to character flaws rather than transitory hardship. A personal investment in your employees can prove incredibly valuable in these types of situations. Employees without character or drive can quickly bring down the morale and productivity of a whole team. If an employee exhibits behavior which appears disruptive or poisonous to the work environment, immediately arrange a private meeting with that employee and another member of management. This meeting should be brief and to the point. Express your concerns and carefully note the response you receive. If the employee shows remorse or offers a good explanation, carry on without arranging for further monitoring. However, if the employee is dodgy or non-compliant, share your concerns with the other members of the management team to be on alert and monitor the situation. In an age of endemic cell-phone reliance, it does not take much for a situation to escalate quickly and reverberate permanently.
Making small, consistent investments in your relationships with your employees goes a long way towards boosting performance, as well as preventing issues.
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