Life ebbs and flows. If there is one thing you can be certain of in the ever-evolving restaurant industry, it’s that some days will be better than others. As a manager, the responsibility of carrying your team through storms rests largely on your shoulders. You can’t change the way your staff member is feeling when they are faced with difficulties; however, you can give them the extra support needed to face the struggles head on without faltering. The following are five simple, easy, and effective practices to help boost your staff when they’re having a rough day.
Lead By Example
There are certain jobs that no one enjoys: dealing with angry guests, cleaning up broken glass, disinfecting urinals, etc. If you notice one of your staff members is struggling or having an off day, seize the opportunity to graciously perform one of these tasks in their place. Biting the bullet once in a while for your staff engenders goodwill, loyalty, and respect. A few minutes of discomfort for you can translate into lasting empowerment for your staff member.
It is supremely frustrating when you are trying to communicate something and the person you are speaking with can’t take a moment to peel their eyes off of their computer or phone. If you can, arrange your schedule such that you have a certain hours every week where your staff can approach you to discuss important matters. Further, get in the habit of making eye contact when addressed by your staff. Ensure that your staff never feels like they are not worth your time.
Although we live in an age where Facebook messages have supplanted birthday cards, recognizing birthdays in some small way is a great way to convey sincere solicitude for your team. If someone strongly conveys that they dislike celebrating their birthdays, always respect their wishes. Aside from that, create some small, practicable ritual for celebrating your staff member on their day.
Take a Lesson From Grandma
Most obstacles come without warning; however, if you are in a situation where you know it’s going to be a particularly difficult day, ensure you start the day strong. For example, Valentines day or Mother’s day are hectic days for most restaurants. Consider bringing in a special treat such as coffee or donuts. A sure way to win undying loyalty from your staff with food sensitivities is to bring in a treat they can share in as well. The small things really do make a world of difference. Grandma’s really know what’s best: cookies cure all.
Have Their Back
People tend to be more generous when they have a safety net. If your staff knows that you will go out of your way to support them in sticky situations, they are more apt to respond calming when faced with difficulty. If a disgruntled guest is treating your staff rudely, step in and take up the damage control yourself. No one enjoys criticism. And although you can’t bear the brunt of every nasty encounter, your staff will appreciate and remember the times you came to their aid.
Although management is a skill that must be intentionally cultivated, there are a lot of commonsensical elements to performing well in that capacity. Ultimately, you should remember to bring your humanity to work. The Golden Rule isn’t reserved for personal interactions; it holds true in the professional world as well. Treat your staff kindly, and you will reap the benefits.
Contact Best Metropolitan Towel & Linen today for assistance with sourcing all your restaurant linen needs, and proven strategies to grow your customer base.