Running a successful restaurant is a grueling job. The reality is that restaurateurs must devote most of their waking moments to maintaining their business in order to stay afloat. This requires tremendous personal sacrifice. So why invest the prime years of your life in a restaurant? Hopefully, because it is your passion as well as your livelihood. This is your life’s work. A good way to protect your investment is to safeguard your assets. Particularly, you must support and nurture your staff, so every member of your team shares your vision and drive for your restaurant.
If you are running a restaurant, it is your responsibility to establish the culture of its environment. Your priorities, tone, and demeanor play a crucial role to the standard of conduct within the restaurant. It is important that you have a sense of the values of each of your staff members and some assurance that they appreciate your vision. It may be tempting to think that your staff don’t need to think about the higher scope of the business; however, giving your staff a stake in the success of the restaurant beyond regular paychecks engenders loyalty and motivation.
Have quick, sincere conversations regularly with your staff on an individual basis to recognize their efforts and ensure they are still mentally checked-in, in terms of taking pride in their work. The goal here is to make a personal connection that creates the sense between staff and management that everyone is on the same team.
Incentive programs are great ways to motivate your staff to hit important targets. When implementing incentive programs, it’s important to clearly layout the terms of the program. Targets should be clear and within reason. Further, you shouldn’t start a program and forget about it. Make regular assessments that involve staff feedback to determine if there are more effective ways to regulate your incentive programs.
Your staff are your greatest assets. They interact directly with your clients and deliver your products. Cultivating a strong team is not complicated. Essentially, you must remember not to leave your humanity at the door. Treat your staff with the same care and respect you would have them direct to your clients. It’s a recipe for success.
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