Introduction – Mastering Consistency
How do you get your restaurant to run like a well-oiled machine, saving time, money, and trouble? Consistency is a huge part of making sure your establishment runs as smoothly and efficiently as possible. Here are some ways to streamline your operation and avoid some of the headaches that comes with managing a successful restaurant.
There are many operational challenges facing restaurants today. According to a Zenput study, they can include employee turnover, insufficient employee training, not identifying and resolving issues quickly, communication breakdown between employees and managers, government regulations, and rising labor costs. Identify which problems are the most common at your restaurant or chain of restaurants, and record how big of a problem each one is. Identification is the first step to solving your consistency issues.
Communication is Key
Communication is one of the most crucial ingredients in running a restaurant smoothly. Prioritize consistent communication between your staff members, managers, and yes, guests too! Brief, regular chats with your staffers are a good way to check in and have a feel for what’s really going on in your restaurant. Also, set up one mode of communication on one channel, such as Slack, for all restaurant communication about shifts or other business. This will help everyone know what is going on at all times. Good communication will also help stem the flow of your staff turnover. Employees are happier and less frustrated if they feel they are heard and can predict the flow of communication consistently.
Whether you run one restaurant location, a mini chain with several locations, or a corporate restaurant empire, you must make sure the protocol and standards are the same across the board to ensure customer loyalty and consistency in the quality of your product. The customer’s experience at each location should be up to par, from the delicious meals to the customer service. Make sure your chefs and employees are using the same ingredients for the same dish at different locations. Don’t cut corners on staff training, but make sure each employee is regularly reminded of standard procedures. Everyone forgets sometimes!
Consistency is hard, especially since it requires constant vigilance! But it is not impossible. Hold to your standards and check in frequently at your restaurants, eliminating confusion and streamlining all processes at your restaurant for a fabulous experience for each customer!
Challenge: Sit down with your employees this week and ask everyone to name one thing they were confused about recently that could signal a spot where communication could be improved.
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