As you run a restaurant, you may wonder how you can focus on hospitality. Doing so can help your business draw in guests and get them to return. If you want to accomplish this, you have to offer your guests an unforgettable experience.
This involves figuring out what your business can do to boost its hospitality. If you need some tips to get started, you should try these ideas.
Establish Your Etiquette
You can start by establishing etiquette for your employees to follow. The etiquette consists of multiple parts:
- The way your employees talk
- The way your employees act
- The way your employees present themselves
For example, if you want to run a casual restaurant, your employees can wear matching shirts and similar clothing. On the other hand, dress clothes might be better if you want your restaurant to have fancier etiquette.
You should also encourage your employees to talk and act a certain way in front of customers. This can include using specific phrases, always thanking customers, and offering smiles while they work.
Create a Wonderful Atmosphere
While your employees contribute to the atmosphere, you need to work on the restaurant itself. This means you can add music to your restaurant to match the atmosphere. A casual restaurant can use popular songs while a fancier one should pick classical songs for ambiance.
You want your customers to feel comfortable, so you should pick a balanced temperature. This means you may want your restaurant a bit cooler during the summer and warmer during the winter.
In short, you want to focus on making your restaurant inviting and wonderful to stay in.
Set the Tables
Sometimes, restaurants have bare tables with some salt and pepper shakers on them. This can have a negative impact on your restaurant since your customers can’t tell if you cleaned the tables. On top of that, they may view the tables as boring.
You should set your tables to improve the atmosphere. For example, you may want to put a white cloth over each table with the silverware and napkins already placed at each seat. This shows customers you prepared for their visit while also making them feel welcomed.
Listen to Your Guests
Above all else, guests want you to listen to them at the restaurant. Make sure you train your employees and have them focus on listening to the guests. This means they should pay attention when taking orders, talk with the guests, and do their best to communicate effectively.
You should also ask your guests what makes them feel comfortable in a restaurant. Doing so allows you to find common answers among your guests, so you can adapt to their needs.
As you focus on your guests and show how much you care through your listening, they may appreciate your business.
Focusing your business on hospitality allows it to attract guests. Make sure you try the ideas above, so you can make your restaurant more appealing to your customers. If you take some time to follow these points and listen to BMT, you can offer your guests an amazing experience.